Refund policy

REFUND & REPLACEMENT POLICY - MISOBO

At MiSoBo Private Limited, every product is crafted with care, intention, and a deep respect for natural processes. Due to the nature of our products, once an order is confirmed, we do not accept returns or issue refunds.

However, in the rare situations outlined below, we are happy to work with you to find a fair and amicable resolution.

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1. DAMAGED PRODUCT

If your order is delivered in a damaged condition:

• misobo must be notified within 2 days of delivery via email at talktous@misobo.live

• Please include the following in your email:

• Order number

• Image of the invoice

• One clear image of the outer packaging

• Two clear images of the damaged product

• Unboxing video clearly showing the damage

• In case of multiple-item orders, only the affected product(s) will be eligible for replacement

• Upon verification, we will re-send and replace the damaged product, which may take 7–10 business days

• Our team will respond within 24–48 hours, and full assistance will be provided thereafter

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2. MISSING PRODUCT

If an item is missing from your order:

• misobo must be notified within 2 days of delivery via email at talktous@misobo.live

• Please include:

• Order number

• Image of the invoice

• One image of the outer box

• Two clear images of the opened package

• Unboxing video showing all received items

• We do not offer refunds for missing items; however, upon verification, we will promptly re-send the missing product

• Our team will respond within 24–48 hours, followed by full assistance

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3. SPOILED PRODUCT

If you believe a product has spoiled:

• misobo must be notified within 2 days of delivery via email at talktous@misobo.live

• Please include:

• Order number

• Date of packaging / date of manufacture (if available)

• Clear images or video clearly showing the issue

• Please note:

• We do not accept returns or replacements due to variations in taste, texture, colour, or aroma

• Our products are natural, small-batch, and largely handmade, which means no two batches will ever be identical

• These natural variations are not defects and do not compromise quality, safety, or nutritional value

• Each spoilage concern is reviewed with due diligence

• Replacement will be initiated only after internal verification, and we assure a fair and balanced outcome

• Email queries will be responded to within 24–48 hours, with continued support thereafter

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IMPORTANT NOTES

• Refunds are not applicable under any circumstances

• Replacements are issued only after verification

• Requests raised after 2 days of delivery may not be eligible for review

• Decisions made by misobo after investigation shall be considered final