Privacy policy

We, MiSoBo Private Limited, including any of our affiliates or subsidiaries (“misobo”, “we”, “us”), are the owners of this website (“Website”). This Website showcases our products, services, offerings, and related information (“Offerings”).

We respect data privacy rights and are committed to protecting the personal information collected on this Website. This Privacy Policy (“Privacy Policy”) describes how we collect, use, disclose, and safeguard your personal information.

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IMPORTANT NOTICE

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

By clicking “I Agree”, continuing to use the Website, or providing us with your personal information, you consent to our use of your personal information in accordance with this Privacy Policy.

If you do not agree, you may withdraw consent or choose not to provide personal information. Requests to withdraw consent may be sent to talktous@misobo.live.

If you are accessing the Website on behalf of a third party, you represent that you have the authority to bind such third party to this Privacy Policy. If you do not have such authority, please refrain from using the Website.

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WHAT DATA DO WE COLLECT?

You may be required to provide personal information such as:

• First name and last name

• Email address

• Phone number

• Postal address and location information

• Company name (if applicable)

• Any other information voluntarily provided

Collectively, this information is referred to as “Personal Information.”

We collect Personal Information when you:

• Fill forms such as Contact Us, Connect With Us, or similar

• Make purchases on our e-commerce store

• Engage with us for services, queries, or support

PAYMENT INFORMATION

Payments made on the Website are processed through third-party payment gateways. While we may collect basic details such as name and email address, we do not collect, store, or access your credit/debit card or banking information.

WEBSITE & SOCIAL MEDIA INTERACTIONS

We may collect Personal Information when you:

• Interact with MiSoBo’s social media handles

• Share our content

• Comment, provide feedback, or testimonials

ACCURACY OF INFORMATION

You are responsible for ensuring that the Personal Information you provide is accurate and up to date. If you provide information on behalf of another person, you confirm you are authorised to do so.

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COOKIES AND TRACKING TECHNOLOGIES

We may automatically collect certain information using cookies and similar technologies to improve Website performance and user experience. This may include:

• IP address

• Browser type

• Pages visited

• Time spent on pages

• Device information

Cookies are small encrypted files stored on your device.

TYPES OF COOKIES USED

• Strictly necessary cookies

• Analytical / performance cookies

• Targeting cookies

Cookies help us:

• Improve user experience

• Understand geographic and demographic usage

• Analyse usage patterns

Disabling cookies will not restrict access to the Website.

GOOGLE ANALYTICS

We use Google Analytics to analyse Website usage. You may opt out by installing the Google Analytics Opt-out Browser Add-on.

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HOW DO WE USE YOUR DATA?

We use Personal Information to:

1. Respond to your queries and requests

2. Process orders and deliver products

3. Create and manage user accounts

4. Complete transactions and billing

5. Improve our Offerings and Website

6. Manage customer relationships

7. Send promotional communications (with opt-out options)

8. Handle complaints, disputes, and customer support

9. Maintain internal records

10. Comply with legal and statutory obligations

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DISCLOSURE OF DATA

We do not sell or rent your Personal Information. We may share data only in the following cases:

1. Affiliates – for operational and service improvements

2. Service Providers – logistics, IT, payment processors (under confidentiality obligations)

3. Business Transfers – mergers, acquisitions, or restructuring

4. Legal Authorities – when required by law or court orders

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DATA RETENTION

We retain Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal requirements.

You may request deletion of your Personal Information by emailing talktous@misobo.live. Please note that backups may persist temporarily due to technical limitations.

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SECURITY MEASURES

Personal Information is stored on secure third-party cloud servers. While we take reasonable security measures, no system is completely secure. Users are advised to beware of phishing or fraudulent communications.

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YOUR RIGHTS

You have the right to:

• Access your Personal Information

• Correct or update inaccuracies

• Request deletion

• Restrict or object to processing

• Withdraw consent

Requests may require identity verification and will be addressed within a reasonable timeframe. Contact talktous@misobo.live to exercise your rights.

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CHILDREN’S PRIVACY

We do not knowingly collect Personal Information from children under 16 years without verified parental consent. If such data is identified, please contact us for deletion.

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CHOICE AND OPT-OUT

You may opt out of promotional emails by:

• Clicking “unsubscribe” in emails

• Emailing talktous@misobo.live

Transactional and service-related communications may still be sent.

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ELECTRONIC COMMUNICATIONS

By using the Website, you consent to receive communications via email, SMS, call, WhatsApp, or other electronic means, even if DND is enabled. Electronic communications satisfy legal requirements of written communication.

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INFORMATION FOR EU & UK RESIDENTS (GDPR)

MiSoBo acts as a Data Controller under GDPR and UK GDPR.

LEGAL BASIS

We process Personal Information based on:

• Consent

• Contractual necessity

• Legitimate interests

CROSS-BORDER TRANSFERS

Personal Information may be processed outside the EU/UK in compliance with GDPR safeguards.

EU & UK RIGHTS

You have rights including access, rectification, erasure, restriction, objection, data portability, and complaint to a supervisory authority.

UK residents may contact the ICO (www.ico.org.uk). We encourage contacting us first at talktous@misobo.live.

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LINKS TO OTHER WEBSITES

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

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LIMITATION OF LIABILITY

To the maximum extent permitted by law, misobo shall not be liable for indirect, incidental, or consequential damages arising from this Privacy Policy.

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GOVERNING LAW & JURISDICTION

This Privacy Policy is governed by the laws of India. Courts in Noida, Uttar Pradesh shall have exclusive jurisdiction.

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CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Continued use of the Website constitutes acceptance of the updated policy.

Last updated: 18th January 2026

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For questions, concerns, grievances, or to withdraw consent, please contact:

📧 talktous@misobo.live